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Call Us On 01475632218 (24/7) Or Email Info@dentistryontheclyde.co.uk

              

Call 01475632218 (24/7)

Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

As a summary of the guarantee process, we guarantee the following treatments in the following circumstances: 

  1. Dental Implant Treatment – In relation to any mechanical breakdown of the implant(s), restoration or supporting structures, we will guarantee the treatment completed at the practice for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend an appropriately trained General Dental Practitioner for similar maintenance appointments. 

If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere, we cannot uphold you guarantee

  1. In relation to any biological (non-mechanical) implant failure, mainly relating to the gum and bone, we will undertake (on your behalf and with your permission) a third party 12-month warranty at no further cost to you to reimburse the practice for any work to be undertaken by us to correct the biological failure and complete treatment as planned. Following this 12-month period (and each year) you will have the option to continue this cover for a further 12 months.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture. 
  2. Composite/bonding restorations are given a 3-year guarantee. 
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required. 
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response. 

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

Finance

Gourock Cosmetic Limited trading as Dentistry On The Clyde is a credit broker, authorised and regulated by the Financial Conduct Authority. Registered in Scotland SC465275. Registered Address: 6th Floor, Gordon Chambers, 90 Mitchell Street, Glasgow, Lanarkshire, G1 3NQ.
 
Medenta Finance Limited is authorised and regulated by the Financial Conduct Authority No: 715523. Registered in Scotland, No: SC276679. Registered address: 50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ. Tel: 01691 684175. Medenta act as a credit broker, not the lender and will introduce to V12 Retail Finance Limited for which they will receive a commission. The amount of commission will vary depending on the product chosen and amount borrowed.
 
V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Registered office: One Arleston Way, Solihull, B90 4LH. Correspondence address: 20 Neptune Court, Vanguard Way, Cardiff CF24 5PJ. V12 Retail Finance Limited act as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC for which they will receive a commission, the amount will vary depending on the amount of credit taken out but will not vary depending on the product chosen. Not all products provided by V12 Retail Finance are regulated by the Financial Conduct Authority. Secure Trust Bank PLC trading as V12 Retail Finance are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: One Arleston Way, Solihull, B90 4LH.
 
Terms and conditions apply. Written quotations are available on request from Secure Trust Bank PLC. Credit facilities are subject to status and affordability checks and only available to UK residents over the age of 18. Secure Trust Bank PLC reserves the right to decline any application. APR and repayment details are correct at time of publish.
 
Telephone calls may be recorded for training and monitoring purposes.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

Why Choose Dentistry On The Clyde? We’ll Let Our Patients Answer That

Dentistry on the Clyde
5.0
Based on 375 reviews
Dentistry on the Clyde
4.9
Based on 71 reviews
I was so nervous and anxious about going to the dentist but from the minute i walked through the doors everyone was so welcoming and reassuring. My treatment was totally pain free, Morven made me feel so at ease, so much so that i can't remember my treatment. I go back in two weeks time and this time i know i can go with no fear, thanks so much dentistry on the clyde.read more
Lesley Richmond
Lesley R.
18:32 08 Jun 22
Where do i start! I am almost finished treatment and from back i think Jan time when i first came into contact with them, the service has been nothing short of amazing. From the reception team, to the dental nurses and of course my Dentist Morven. I am a nervous patient and from the offset they made me feel relaxed and at ease where i now find myself looking forward to coming in! I cant thank them enough for giving me my smile and most importantly my confidence back!Cannot recommend these guys enough!read more
Laura Mcclymont
Laura M.
09:59 08 Jun 22
Couldn't wish for better service. My dentist and dental nurse are both fantastic and put me at ease. My phobia of the dentist is almost a thing of the past.
Stacey Reilly
Stacey R.
07:10 01 Jun 22
My misses goes here she has anxiety so gets very nervous but she always says how good they are with her. Everyone made her feel welcome and comfortable from day one she loves going says its her time. I've never met anyone so excited to go to the dentist and enjoy it but she dose and that means alot.
Dale R
Dale R
21:38 31 May 22
I found this place by looking at Google and went down the smile advisor route before booking in with dentist Ross for treatment.Have made such a difference for me, I can't recommend them highly enough. I'd been thinking of getting my teeth whitened properly for a while and decided to finally do it last year for my wedding. But I also had chipped my front tooth and had root canal so front tooth was darker than rest.Had my front teeth bonded to repair/hide my issues and they look great now, everyone complements them. Looked amazing in my wedding photos, so glad I got them done.read more
Michelle Robertson
Michelle R.
21:20 21 May 22
Fantastic dental practice - I am terribly nervous of dentistry but Niall and his team are extremely considerate and caring and go the extra mile to help you relax. The quality of the dental work is exceptional, and Chloe and Liz are really helpful. 👍👍👍👍👍
John Munro
John M.
11:39 16 May 22
Niall and chloe both are amazing! Made me feel at ease and would highly recommend anyone who is nervous to even make a visit as this will change your outlook 👏
Marc Crainie
Marc C.
10:41 30 Apr 22
Best dental practice I have ever attended. Staff are fantastic and customer service is second to none. Dentists are very knowledgeable and make you feel at ease. Treated as an individual with personalised care tailored to suit my needs. Special mention to Ross who has been treating me. He really knows his stuff and has talked me through every option to enable me to make an informed choice. Excited to see end results!read more
Alison McKinnon
Alison M.
17:11 22 Apr 22
Excellent practice.All the staff are friendly and welcoming. They put you at ease as soon as you walk into the reception. Ross is incredibly knowledgeable and is happy to give advice and reassurance where needed. The practice itself is immaculate, modern and comfortable. I now enjoy going to the Dentist thanks to DOTC.read more
Karen Watson
Karen W.
19:25 20 Apr 22
Lovely friendly welcome, always use my name and make me feel at ease on arrival/whilst in waiting area. Dr Morven is very friendly, relaxed, chats to you to put you at ease before any treatment. She is very gentle and fully explains every part of treatment and advises on what to expect at home which I find particularly useful, especially if anaesthetic needs to wear off. Thank you.read more
Lindsey Gillian
Lindsey G.
07:52 12 Apr 22
Friendly, helpful service. Reassuring as well, I'm a really nervous patient so it helps me a lot. Plus my dentist, Morven, is great and the dental nurse in the room is friendly and chatty. The crippling fear that I had of the dentist has now disappeared, hopefully for good.
Stacey Reilly
Stacey R.
18:39 29 Mar 22
Very gentle as I get anxiety over impressions. Talked me through it. Gave me cream for my cracked lips at the edges. Gave me appointments that suited me.
Lorraine Daisley
Lorraine D.
13:39 16 Mar 22
Friendly, welcoming and efficient staff. The practice is clean, comfortable and warm. Free Wi-Fi nice extra. Nial, Jade and the rest of the team in the practice have helped me over come my fear of going to the dentist. Thank you.
Stewart McCartney
Stewart M.
19:59 08 Mar 22
Dont know why anyone would be apprehensive. I could fall asleep during any work. This mob are different gravy 👏👏👏👏👏.
John Doe
John D.
13:40 21 Feb 22
Having already visited 2 other Dental Practices I felt Dentistry on The Clyde were professional, relaxed, and informative throughout my initial introductions and appointments and along with giving me all the right information it gave me that confidence boost to agree to go ahead with any future treatments.read more
Lesley Biggart
Lesley B.
10:14 18 Feb 22
I actually LOVE coming to the dentist now! Never would I have thought of ever writing that, but it is true! The plans are affordable for even me (a student) and whitening my teeth couldn't have been easier, pain free and financially viable. Definitely recommend coming to this practice!
Gillian Lavery
Gillian L.
18:40 10 Feb 22
From the pleasant and helpful reception staff to consultation with the dentist and hygienist, the visit to the dentist is a positive experience.Nial and hygienist use the latest techniques to help improve your smile!
Margaret Gourlay
Margaret G.
19:21 31 Jan 22
The best dentist .. Everyone is so friendly! Before going here I was terrified of the dentist and now I go not a bother .. Can’t thank them enough for everything they do to help x
Danielle Cassidy
Danielle C.
15:32 27 Jan 22
Just starting my journey now to get the perfect smile 😬 I am a nervous patient so i was offered an over video call consult with Chloe which was so good as i was in my own home.Then today had my first appointment with Morven who is also lovely. Felt so at ease & everything explained fully. Cannot wait for my next appointment!read more
Laura Jayne McClymont
Laura Jayne M.
17:17 25 Jan 22
Firstly this post should have been done weeks ago, however, I could not find the words to describe how on the Clyde changed my life……I began my journey over a year ago, from having to snap an elastic band on my wrist from the anxiety of being in that environment to being excited about my next appointment. I have suffered from severe pain by grinding my teeth and being genuinely unhappy with my smile for years. From the first appointment with Niall and Chloe I knew I was in safe hands. It got to the point it was like meeting your friends for a catch up that coincidentally are trained to work wonders with my pain but gave me the smile I always wanted too🥳I can not thank the team enough for the best customer service I’ve ever had and also what you have done for me, I would highly recommend to go and see the guys in Gourock - you will not be disappointed.Thanks guys 🥰🥰read more
Debbie Livingstone
Debbie L.
21:31 24 Jan 22
For the first time ever, a visit to the dentist was a positive experience. This is all thanks to Ross and Jennifer whose expertise, combined with a warm and sincere manner made the treatment plan something I could look forward to. I’ve found my life long dentist-no more need to go anywhere else. Deepest thanks.read more
Margo Uprichard
Margo U.
22:32 20 Jan 22
I had my first hygienist appointment with Jade today and she was incredibly supportive and patient, explaining every step, going to great lengths to put my anxiety at ease. I felt completely safe and most of all understood. If you haven’t been going to the dentist out of fear, then trust me, Dentistry on the Clyde is the way forward! Thank you so much guys, you are simply brilliant!read more
Jane
Jane
17:35 20 Jan 22
Chloe and Niall were amazing from my first appointment to my last for my braces. Gave me so much confidence going in and made me feel comfortable through-out the whole procedure. Reception staff are amazing too and I've even signed up at the practice just because of how friendly/amazing everyone was! 10/10 for service and professionalism during my whole procedure. Thanks guys!read more
Chantel Wilkie
Chantel W.
19:00 17 Jan 22
Had 4 visits so far and everyone of them has been a fab experience. Staff are lovely and explain things very clearly. Looking forward to my next appointment and seeing my end result. Highly recomend.5 months after and I love my new teeth. Had a few appointments inbetween with Morven and as always staff are lovely and make you feel comfortable. Fab dentist and will always recomend.read more
Cherylanne McCabe
Cherylanne M.
15:59 07 Jan 22
would highly recommend dentistry on the clyde for any treatment they were absolutely amazing from start to finish with me and I'm so happy with my new smile. niall and chloe made me feel so relaxed during my treatment they certainly know there stuff and i couldn't praise them enough. thanks again to the dentistry on the clyde team yous all work so hard on making ppl smile again.read more
Cheryl Gisbey
Cheryl G.
15:32 06 Dec 21
Great service from Chloe and the team at Dentistry on the Clyde. Talked me through all my options and have decided to go ahead with the treatment. Highly recommend!
Brendan Sharpe
Brendan S.
15:54 22 Nov 21
I have just completed a high speed braces treatment with Nial and Chloe at dentistry on the Clyde and couldn’t be happier with the results! I’d 100% recommend the practice to anyone thinking of doing the same, loveliest staff ever, they made me feel so at ease and comfortable during the whole process! Feeling confident with my teeth for the first time in my life. 😁read more
Kirsty Jack
Kirsty J.
13:39 20 Nov 21
I have just completed a year of composite bonding treatments. Thank you so much to Ross & Jennifer for all their hard work & professionalism and not to forget the receptionists as well. The end result is wow…night and day before and after treatment. Thank you so much for giving me back my smile. ❤️read more
Seonaid Rae
Seonaid R.
14:43 02 Sep 21
I have been going to dentist of the Clyde for a few years now and have always had a great experience.Nial and Chloe are always welcoming and happy to see you, after a wee chat it’s down to all things teeth. I’ve always had a positive experience when in the chair and they definitely help relax me when I’m getting treatmentread more
Alex Will
Alex W.
13:39 11 Aug 21
Really exceptional Dental Practice, I’m an nervous patient, hate jabs & have an condition that makes opening my mouth for treatment a bit tricky. Dr Morven McCauley and her team were wonderful, anesthetic was truly pain free, rests to support my jaw when needed, clearly explaining every part of my treatment, put me at ease from day one. I had an extraction, root canal, two crowns and an implant, my teeth are in the best condition now. No more pain, I can smile and not expose a mouth full of broken teeth. I cannot recommend Dentistry on the Clyde highly enough, from the Dentists through to reception staff, all gold ⭐️read more
Jo Smith
Jo S.
16:25 29 Jul 21
could not recommend a better dentist to go to for treatment! the full team are amazing and so friendly! couldn’t thank Nial and Chloe enough for giving me my new smile and giving the best experience!
Louise Watt
Louise W.
10:27 23 Jun 21
Very pleasant experience visiting Ross & Jennifer for treatment recently, Couldn’t be happier with the outcome! Friendly and very professional. Thank you so much to you both! *****
Lana Donaghy
Lana D.
07:40 22 Jun 21
I can’t recommend Ross and the team at Dentistry on the Clyde enough. Ross talked me through each stage of the process and the options available, and the team were always on hand if I had any questions.
Rachel Gillan
Rachel G.
07:59 16 Jun 21
Couldn’t recommend Ross and the team at dentistry on the Clyde highly enough. I was very nervous at the start and they put me at ease at my first appointment. I have just finished my Invisalign treatment and I am so chuffed with the outcome. I couldn’t have expected it to be so good! Still can’t believe they’re my teeth. 10/10!!read more
Stephanie Lyons
Stephanie L.
18:59 19 May 21
I couldn’t of had a better experience visiting Chloe and Nial. They explained everything so well and answered any questions I had. I couldn’t be happier with my new teeth and will continue to use the practice as they make you feel so welcome.
Kiara Knowles
Kiara K.
03:29 05 May 21
I didn’t feel like I was going to the dentist, I felt like I was going to see friends. I have been a rather nervous patient during my visits to the dentists for over 30 years but the team at DOTC changed that. From the minute I walked in the door to say hi to Laura and the reception team, speaking to Lauren on costs of treatment and then actually having my treatment from Nial and Chloe, every step of the way I felt like I was with friends. I love my new smile. They are an amazing team and I would encourage anyone to drop in if you are ready for a new smile.read more
Debbie Muir
Debbie M.
07:46 23 Mar 21
After not attending the dentist for a few years, I was really nervous about attending but Niall and Chloe made me feel at ease and talked me through everything. I really appreciated things like listening to music while a treatment was getting done and also being open on a Saturday which was ideal for me. I cant recommend them enough. Im so happy with the results and will definitely attend regularly now. Thank you!read more
Suzanne Donald
Suzanne D.
18:50 22 Mar 21
From the minute you walk in the door the Team make you feel so welcome- Cannot thank Morven and her team enough for my wonderful new smile! Highly recommend to anyone who’a unhappy with their teeth -Keep up the amazing work !😁
Julie Montgomery
Julie M.
21:12 19 Feb 21
Wonderful service at dentistry on the Clyde. Such a lovely team, Liz & Laura at reception are always so welcoming. A massive thank you to Nial & Chloe enough for the most reassuring, pain free journey to my new smile! I’m absolutely delighted with my results and can’t get over the difference and in such a short time too... I can’t recommend Dentistry on the Clyde enough - what a job you guys do, thank you again guys⭐️👏read more
Stephanie Pierce
Stephanie P.
10:18 23 Dec 20
I can’t thank Nial & Chloe enough for the amazing work they have done on my teeth over the last few months! You both made me feel so comfortable in each appointment and each time was totally pain free! I can’t stop smiling thank you so much! 💙
Louise Mullan
Louise M.
22:49 20 Dec 20
Over a year ago I met Lauren the smile specialist to discuss dental implants. She very quickly put me at ease and helped me understand the process and was clear about cost. Then I met Gerry who helped me decide on the most appropriate treatment. I didn’t feel rushed into a decision and decided to go ahead. Chloe and Gerry helped me through a long course of treatment and I am delighted with the final result. I was very nervous at times during the treatment but Chloe and Gerry were patient and kind. I have found all the staff including Liz and Laura on reception unfailingly cheerful, helpful and pleasant. I would highly recommend implant treatment, it’s not cheap but the results are worth it.read more
Margaret Duddy
Margaret D.
22:31 27 Nov 20
Thank you so much to Nial and Chloe so happy with the end result of the dental work I had done over the passed few months, pain free and made to feel so comfortable and reassured throughout every appointment. xx
Shilaine Stevenson
Shilaine S.
08:07 14 Oct 20
Well! How can I even start to express my delight and gratitude for the Dental treatment I’ve received from Nial and Chloe?Not only was the treatment pain free, the end result exceeded my expectations. I am so very happy and would highly recommend Dentistry on the Clyde. Your smile is so very important and for the first time in years I’m delighted with mine. The whole process, from the welcome at reception from Liz and Laura to Nial and Chloe’s excellent team work. Thank you so much 👏🏻👏🏻😁😁read more
Janette Thomson
Janette T.
12:48 13 Oct 20
Absolute professionalism.... from the reception desk to the the excellent dentistry upstairs...Morven who is my Dentist is top notch and is probably the best Dentist I've ever went to...
Christina Pearce
Christina P.
17:59 12 Oct 20
Wonderful service, definitely pain free treatment, everyone extremely friendly and made to feel very comfortable and at ease. Absolutely delighted with my new smile, my treatment has given me new confidence. Thank you so much to everyone 😁😁 I would recommend anyone to use Dentistry on the Clyde, first class 👌❤️read more
Tracy Aslanhan
Tracy A.
15:10 10 Oct 20
Very professional, friendly staff who make you feel at ease as soon as you go in. Being very nervous of the dentist everything is explained to me step by step and they take their time with you also. Got work done last week and didn't feel a thing which was a relief. I would highly recommend if you have a fear of the dentistread more
Claire Lees
Claire L.
12:22 01 Jul 20
Anyone who does not like visiting a dentist should try Dentistry on the Clyde, the most relaxing dental experience I have ever had. Lovely people , treatment was excellent , fast and pain free with fantastic results. Thank you Nial and Chloe.
Nuala Gray
Nuala G.
20:07 20 Jan 20
Words I would describe the team at Gourock: friendly, professional, outstanding. Special mentions to Laura and Liz at the reception for their always warm welcome. Niall and Chloe on the treatment I am currently receiving.
Audrey Manning
Audrey M.
15:09 18 Apr 19
couldn’t of asked for better treatment! staff are all friendly and welcoming. Felt at ease during consultation treatment both with Morven & Rebecca. Would highly recommend 😁😁
Evelyn Henry
Evelyn H.
14:19 01 Apr 19
I came to the practice before my wedding for whitening trays, Morven explained all the options with me & also fixed another few issues I had to give me the perfect smile for my big day. I have also been to Rebecca a few times now & can confirm my procedures have always been pain free, all the girls at the practice are so lovely and make you feel very calm, I am so glad I moved over to this dentist.read more
Kayleigh Bethel
Kayleigh B.
20:04 07 Feb 19
I’ve just finished teeth straightening with Nial and am absolutely over the moon with the result, it took about 5.5 months all in and my only regret is not doing it sooner! I have extremely sensitive teeth but didn’t find the appointments to be painful and on the once occasion that it was quite sore (I’d had a lot of teeth movement the weeks prior so they were especially sensitive) Nial numbed it up which I didn’t feel at all.The entire team at the practice are so friendly and welcoming and even though I had some issues with my braces at the start I never felt like a bother going back. Thanks everyone, so so so pleased. I’d absolutely recommend here for any dental treatment and am infact moving to the practice as my regular dentist!read more
Linsay McCormick
Linsay M.
08:16 29 Aug 18
I haven’t been to the dentist in just over 20 years due to a fear from a bad expierence when I was younger. I finally got the courage to book an appointment. The 2 hour round trip was worth it!! Morven put me at ease and made me feel calm even though I was so nervous. I have my next appointment booked for the hygienist and my full assessment and I am actually not petrified about it!read more
Ainsley O'Brien
Ainsley O.
22:20 12 Jun 18
I was very happy indeed with my experience at Dentistry on the Clyde.was extremely anxious beforehand,but was immediately put at ease by the staff.felt very comfortable in dentist Morven s capable hands .. she was gentle and professional at the same time . Delighted with the results .thanks very much.read more
Lesley Lockhart
Lesley L.
08:56 09 May 18
I have always hated my teeth since I was a teenager (which wasn’t yesterday!) I was recommended Morven through a mutual friend, booked in for a consultation & embarked on a course of Invisalign. Morven, the whole team & the treatment itself was totally outstanding - for the 1st time in my adult life I can be proud of my smile & it’s all down to Morven & the team - thank you Dentistry on the Clyde!read more
Lorna Glen
Lorna G.
14:40 27 Apr 18
As a person that really doesn’t like going to the dentist out of fear of the pain that’s associated with dental work I can 100% hands down say that Dr Nial made my recent crown fitting absolutely pain free. Nial made me feel very comfortable and at ease with the anesthetic injection and all the drilling and prep work for my crown. I was there for an hour and never felt a thing, totally pain free . Thank you so much Dr Nial for my positive experience, you are my go to dentist for life � highly recommend dentistry on the Clyde . Thank you to you and your team . Very pleasant experience.read more
Suzanne Kponton
Suzanne K.
12:58 20 Feb 18
From entering the building you are greeted with a smile. The waiting area is modern and doesn’t feel like a dentists at all. Morven (the dentist), greeted me with a smile and a handshake, followed by introducing the others in the room. She took time to ask questions and listen to answers. Whilst I was devastated with the news I received about 8 teeth, Morven explained what she was going to do, why she was going to do it and the x-rays and photos on a large TV screen was amazing. Every possible option was given to me and I really trusted what I was being advised, rather than a sales pitch. It was only my first visit with 7 teeth to be extracted, but weirdly, I’m looking forward to the following visits and seeing the planned outcome, where I have no doubts that I will get confidence back in my smile. 10 Stars!read more
Davidson A Davidson
Davidson A D.
22:57 15 Feb 18
Dont normally write reviews but just wanted to say I'm so happy i found Morven to be my dentist. I've had such a bad experience with dentists in the past but my experience here has been amazing! Would really recommend coming here!
Natasha Alexi
Natasha A.
21:46 02 Oct 17
I am very pleased how helpful the assistants and dentists and receptionists are here. I would tell anyone to come to Dentistry on the Clyde. Should have gone years ago. Thank You and Best Wishes.
John King
John K.
12:58 25 May 17
The most helpful..kind ..understanding dentist I've ever seen..from the ladies at the front desk to the lovely reassuring lady dentist Morvin...thank you so much for putting me at ease I'm actually looking forward to my plan to fix my challenges..thank you again �x
Mary Wallace Magnano
Mary Wallace M.
08:48 27 Apr 17
Tooth extracted today, terrified running up to it till I got there, all the staff make u feel welcome which makes the experience 100% better. Best experience I have ever had getting a tooth taking as it was pain free and didn't even know the tooth was out�. Thanks Morven �
Willie Compston
Willie C.
10:12 14 Mar 17
My Gran (Annie Forgrieve) has asked me to write a review on her behalf. She would like to say that her experience was really great and that she truly felt no pain what so ever! She has always been afraid of the dentist but has come to feel at ease with Dentistry on the Clyde! She would like to say a huge thank you Nial!read more
Nicolle Finlayson
Nicolle F.
16:32 28 Jan 17
I highly recommend this practice simply because the staff are so welcoming, down to earth and put you at ease immediately. Special thanks to Morven, Donna and Rebecca for their care and professionalism during my recent visits. I can smile with confidence again. Many thanks 🙂
Donna Hansen
Donna H.
18:11 01 Nov 16
Literally can't thanks this place enough,around 16 months ago I went here- Having such a extreme phobia of the dentist since I was child,I tried several different places/dentists and none of them worked out. Which resulted me needing a lot of treatment done - I was dreading it all but honestly they made it all so easy and let me listen to my music whilst getting the treatments done. They always made sure I was at ease and comfortable before all my treatments alsoI had a ingrown tooth and my teeth weren't straight so I went for the clear braces and few other treatment to sort them out.So I had consultation and they even helped me make up a payment plan that I could pay monthly. I've now finished my treatment and I can't believe the difference. - Looking at my teeth now you'd never have guessed how they were before . Such a big difference! My first day I was in tears and this was when I was just getting my teeth looked at. Niall kept me at ease throughout all my appointments. I now no longer have the phobia (which I thought would NEVER happen) and even when getting work done - it was painless. Which really surprised me tbh.The reception staff,dentists and the assistants are all so friendly aswell! So glad I choose to take the jump and email this place - best decision I've made in years. Thanks so much ❤️❤️So if anyone out there with a phobia and get extremely anxious of the dentist - Go here cause it's the best. Highly recommend!read more
Nikki Walker
Nikki W.
16:41 16 Oct 16
Definitely recommend dentistry on the Clyde. In particular nial Balloch for my Great treatment. Always going out they're way to suit you considering I stay an hour away and my time scale was limited. So happy with the outcome after having my teeth straightened. Can't wait to use my teeth whitening kitread more
Stacey Williamson Atkinson
Stacey Williamson A.
20:32 20 Jun 16
As a nervous patient I was made to feel very relaxed by welcoming and friendly reception staff. I then met Morven who immediately put me at ease and had made my day by telling me all the positive things she can do for me after my years of neglect to my mouth. Delighted and cannot wait to start treatment !!! Highly reccomended.read more
Carol Hunter
Carol H.
16:49 20 Jan 16
After my consultation tonight, I have left dentistry on the clyde feeling great. I was welcomed at reception by the friendly staff and then met by Morven. I can't wait to go back and get started as I was very impressed with the consultation and how Morven explained everything to me, overall professionalism was outstanding. I would also recommend Morven to my family, friends & colleagues.read more
Alan Gilbride
Alan G.
23:08 24 Nov 15
Excellent service at this dental practice...I was put at ease by the dentist Morven Smith. She was very friendly,efficient and explained everything so well. Very good customer service so will be recommending my friends to go there.Thanks so much for your help
Lynne Johnstone
Lynne J.
17:02 02 Oct 15
Finance Options - Spreading The Cost of Your Dentistry

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Contact Dentistry On The Clyde

24 Kempock Street, Gourock, ​PA19 1NA

Telephone:
01475 779111

Email:
info@dentistryontheclyde.co.uk

Dentistry For Busy People

Mondays 9 am – 6 pm

Tuesdays 9 am – 9 pm

Wednesdays 9 am – 6 pm (Open until 8pm every second Wednesday)

Thursdays 9 am – 6 pm

Fridays 9 am – 4 pm

Saturdays 9 am – 1 pm

How To Find Dentistry on the Clyde

How to find Dentistry On The Clyde

Dentist in Gourock